Refund Policy

Effective date: September 24, 2026

We want pricing and cancellations to be clear before you purchase. This policy applies to gaming passes, memberships, and private bookings purchased directly from Mixed Gaming. Please review the details shown at checkout, including the start time, duration, and any booking-specific terms.

Hourly and day passes

Before use begins: An unused pass may be canceled for a full refund before it is activated or the reserved start time arrives, whichever happens first. Contact the front desk or use the contact information below.
After use begins: Once a pass is activated, the remaining time is not refundable if a guest leaves early, changes plans, or chooses not to play.
Late arrival: A pass with a reserved start time ends at its scheduled end time, even if a guest arrives late. If we can move the start time before the reservation begins, we will let you know.
Service interruption: If Mixed Gaming has to close or cannot provide a substantial part of the purchased play time because of a problem within our control, we will offer a replacement session or a refund for the unused portion. If no play time was provided, you may choose a full refund.

Monthly memberships

If a membership renews automatically, we will show its price, billing frequency, renewal date, and cancellation instructions before purchase. You may cancel at any time by contacting us below. Cancellation stops future renewals; membership benefits continue until the end of the period already paid for.

We will refund a new membership or renewal payment if you request cancellation within 7 days of the charge and no membership benefits have been used during that paid period. Once benefits have been used, the current period is not refundable, except if Mixed Gaming cannot provide the service or a refund is otherwise required by law. We do not charge a cancellation fee. A cancellation request received after a renewal charge does not automatically reverse that charge; the 7-day unused-benefit rule above applies.

Private parties and reserved events

For a private party or reserved event, the booking confirmation will state the total price, any deposit, and the event date and time. The following rules apply unless the confirmation gives more favorable terms:

Cancel 7 or more calendar days before the event: full refund of amounts paid.
Cancel 3 to 6 calendar days before the event: one opportunity to reschedule within 60 days, subject to availability; otherwise the deposit is not refundable and any amount paid above the deposit is refunded.
Cancel less than 72 hours before the event or fail to arrive: the deposit is not refundable. Any amount paid above the deposit for services not provided is refunded.
If Mixed Gaming cancels the event, you may choose a full refund or an available new date.

Tell us about a requested change as soon as possible. We will confirm any rescheduled date in writing.

Safety and rule violations

If a guest is asked to leave for a serious safety violation, harassment, damage to equipment, or repeated refusal to follow posted rules, used play time is not refundable. We will review any request concerning unused prepaid time individually and provide a refund where required by law.

How refunds are issued

Approved refunds are normally sent to the original payment method. We will initiate an approved refund promptly; the time it takes to appear depends on the payment provider and your bank. Cash payments are refunded in cash when possible. Please provide the name on the purchase, purchase date, and receipt or transaction number so we can locate it.

Contact us

Ask the front desk for help during your visit or contact:

Mixed Gaming
Email: info@mixed-gaming.com

This policy does not limit any rights you may have under applicable law. We will post updates with a new effective date; the terms presented at the time of purchase apply to that purchase unless a later version is more favorable to you.